Susan retired in April 2021 as the Chief Executive Officer at Earnest, a San Francisco-based financial technology company focused on providing low-interest loans to financially responsible people, while providing the opportunity for customized repayment plans.
Susan has a track record of leveraging technology to improve customer experience and financial health. Prior to Earnest, Susan held business leadership and product development roles in financial services at Simple, Lending Club, Amazon, Chase, and Citibank. Susan holds a B.A. with honors in organizational behavior and management from Brown University and an M.B.A. from the Harvard Business School.